Engage With Your Policyholders
Stay connected with your insureds through timely, personalized notifications across SMS, email, and voice. The insured.io Outbound Notifications solution helps carriers deliver essential alerts, payment reminders, policy updates, and tips—ensuring customers are always informed. With multi-channel delivery and customizable messaging, it’s easier than ever to drive engagement, reduce missed payments, and build stronger relationships.
By reaching insureds on their preferred channels, you’ll foster a connected experience that boosts satisfaction, loyalty, and response rates—helping you stay one step ahead in delivering the support customers expect.
Why Timely Notifications Boost Loyalty
In today’s market, timely communication is essential for retaining customers and boosting loyalty. Nearly 60% of policyholders say they would switch to a carrier that offers real-time updates. Notifications reduce cancellations by reminding customers of pending actions—our study found that a same-day cancellation alert cuts cancellations by 52%. These reminders build peace of mind for policyholders and reinforce your commitment to supporting their needs proactively.
52%
13%
87%
Maximize Customer Impact with Integrated, Multi-Channel Outreach
Outbound Notifications integrate seamlessly across all engagement channels, ensuring synchronized, accurate communication every time. From Insights, CSRs can manage all notifications across channels, providing consistency and saving time. Our solution allows for tailoring messages to each policyholder’s journey, ensuring the right message reaches the right person at the right time, leading to higher response rates and a more personalized customer experience.
Proactive Notifications Keep Customers Engaged and Informed
Proactive notifications create a steady, reassuring communication stream that keeps customers informed and confident in their coverage. By alerting policyholders to payment dates, claims updates, and policy milestones, you demonstrate your support and commitment to meeting their needs. This continual connection keeps customers engaged, reduces lapses, and fosters long-term loyalty by keeping customers in the loop at every step.
Discover how outbound notifications can transform customer engagement