Transform Customer Calls with Ivy, the Smart IVR Solution
Elevate customer service with Ivy, the intelligent, AI-enhanced interactive voice response system built specifically for insurance. Designed to support policyholders with natural, human-like interactions, and configured to minimize frustration, IVR minimizes wait times, resolves queries faster, and provides accurate information instantly. From payments to policy information, IVR is optimized for a quick, satisfying experience that frees up CSR time for complex requests.
With our enhanced IVR capabilities, insurers can meet today’s expectations for speed and convenience, allowing insureds to handle policy needs on their terms. Each interaction strengthens trust and improves overall satisfaction, turning IVR into a critical part of customer engagement.
Meet Ivy: The Intelligent IVR
Let our IVR speak for itself
Intelligent IVR Solutions for 24/7 Support
Available around the clock, Ivy guides insureds through policy inquiries and payments with natural-sounding interactions. This streamlined self-service option frees up your customer service team to focus on more complex issues, improving overall efficiency and reducing wait times. Enjoy cost savings and increased customer satisfaction with a system tailored for insurance.
Why A Superior IVR Experience Drives Customer Loyalty
IVR isn’t just a call-routing tool—it’s a powerful retention engine. Our data shows that in today's world, 80% of customers prefer self-service options. Ivy delivers exactly that, providing faster resolutions (58% faster than CSR calls) and eliminating hold times. This efficient, convenient experience not only boosts satisfaction, but contributes to a 24% higher retention rate compared to policyholders that don't have IVR access.
Stand Out with Human-Like IVR Experience
Utilizing cutting-edge AI voice technology from ElevenLabs within our IVR, we can offer an experience that feels intuitive and human, reducing friction and boosting comfort. Unlike traditional systems, our IVR is fully configurable, allowing insurers to personalize voice workflows and tailor the experience to meet unique product needs. As a truly omnichannel solution, the IVR stays in sync with the entire Customer Engagement Platform systems to deliver a consistent experience wherever customers engage.
Redefine calls with Ivy, the intelligent IVR