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Kingstone Insurance Company Successfully Implements insured.io Platform

Digital transformation and customer engagement were top goals for modernization initiative

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Media Contact:
Jennifer Overhulse
St. Nick Media Services
859.803.6597
jen@stnickmedia.com


FOR IMMEDIATE RELEASE

Kingstone Insurance Company Successfully Implements insured.io Platform
Digital transformation and customer engagement were top goals for modernization initiative

Sacramento, California – March 12, 2021 – insured.io, a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce that Kingstone Insurance Company (KICO), a subsidiary of Kingstone Companies, Inc., has successfully implemented the insured.io platform for digital transformation and customer engagement.

Based in New York, KICO provides primarily personal lines property and casualty (P&C) coverages in five states across the Northeast. With personalization and service standards reaching new heights in insurance as pushed along by other industries, KICO prioritized technology spending. To continue to compete effectively, KICO launched an enterprise-wide modernization initiative to provide the online capabilities their Select Producers and policyholders were demanding and digitally transform engagement.

"We absolutely turned to technology, and insured.io, to set the stage for a more customer-centric and competitive future for the company," said Shannon Provvisiero, vice president of business transformation and experience for Kingstone. "However, with multiple core administration systems still live, with in-force policies on them, this implementation was no easy task. Before beginning with the Customer Engagement Platform, insured.io helped us consolidate data from across our entire enterprise. This implementation has provided us with a much more in-depth view of our customers and allowed us to evolve our platforms using our vision to meet their needs without concern for core systems constraints.”

As part of this implementation, insured.io simplified and streamlined the KICO experience across various legacy core systems and vendors. Today, the insured.io Platform delivers a single solution for customer engagement, including portals for quick pay, new business quoting, first notice of loss (FNOL) and policy inquiry as well as inbound and outbound integrated voice response (IVR) for recurring payments, electronic documents, reporting and analytics modules, and more.

"KICO’s customers took immediate advantage of the new payment capabilities," said Steve Johnson, co-founder and head of product for insured.io. "Almost 50 percent of KICO’s payments are now processed via our SaaS, cloud-based solution.”

Additionally, the New Business Portal, built by insured.io, enables quoting, rating, binding, and generation of new policy documents for all of KICO’s New York product offerings. The New Business Portal allows for a single, seamless, and consistent experience for all New York products, and it provides the ability to be nimble and make enhancements without system limitations.

Capable of integration with any existing core administration system, insured.io provides insurers with a platform which connects and unifies consumers, producers, and employees via any channel. Insured.io modernized KICO’s interactions with producers and policyholders while effectively extending the capabilities of the company’s multiple core systems, especially as it relates to the ability to schedule and process digital payments.

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About insured.io Insured.io accelerates digital transformation for insurance organizations with a 360-degree suite of SaaS solutions built on a modern, cloud-based platform. The insured.io Customer Engagement Platform integrates seamlessly with multiple core administration systems and includes interactive voice response (IVR), policyholder and producer portals, direct-to-consumer sales, recurring payments, first notice of loss (FNOL), and analytics. For more information and to schedule a demo of insured.io, please visit us at https://insured.io, call us at (888) 470-0637, or email us at get@insured.io

About Kingstone Companies, Inc. Kingstone is a Northeast regional property and casualty insurance holding company whose principal operating subsidiary is Kingstone Insurance Company (KICO). KICO is a multi-line carrier writing business through retail and wholesale agents and brokers. KICO offers primarily personal lines insurance products, as well as Physical Damage Only coverage to taxi, limousine, and transportation network vehicle owners in New York State. Actively writing in New York, New Jersey, Rhode Island, Massachusetts, and Connecticut, Kingstone is also licensed in Pennsylvania, New Hampshire and Maine. For more information, please visit www.kingstoneinsurance.com.

Bluefire Insurance Successfully Implements insured.io for Customer Engagement

New platform consolidates Bluefire’s customer experience across multiple core administration systems.

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Media Contact:
Jennifer Overhulse
St. Nick Media Services
859.803.6597
jen@stnickmedia.com


FOR IMMEDIATE RELEASE

Bluefire Insurance Successfully Implements insured.io for Customer Engagement New platform consolidates Bluefire’s customer experience across multiple core administration systems.

Sacramento, California – November 20, 2020 – – insured.io, a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce that Bluefire Insurance (Bluefire) has successfully implemented the company’s Customer Engagement Platform.

Bluefire is a managing general agency (MGA) formed from a network of compatible agencies offering a wide variety of innovative insurance solutions across multiple states. The company is focused on providing outstanding products, best-in-class claims handling, and top-notch, personalized service. Bluefire was founded through a series of acquisitions which resulted in the company’s business being run on multiple, disparate core administration systems.

"Our policyholder data was spread across a number of different systems,” said Lola Misicka, vice president of strategic project delivery at Bluefire. “Insured.io helped us to unify the customer experience under one platform and streamlined the customer journey for the Bluefire brand. It also gave us the ability to see all of our customer data consistently and immediately. Our customer behavior patterns and metrics and are now available at our fingertips."

As part of this implementation, insured.io was able to solve Bluefire's need for a holistic policyholder solution. With various legacy core systems and multiple vendors providing services, the customer journey was unnecessarily complicated. Insured.io’s Customer Engagement Platform streamlined the experience by bridging all of Bluefire’s existing systems to provide a single solution for customer engagement, including a customer portal, integrated voice response (IVR), recurring payments, electronic documents, reporting and analytics modules, and more. The rapid implementation was completed on-time, on-budget, and with no disruption to Bluefire’s business processes or IT resources.

"Bluefire needed an entirely new customer experience," said Steve Johnson, co-founder and head of product for insured.io. "We provided a SaaS, cloud-based solution which enhanced their customer journey and didn’t require them to replace any of their existing core systems. It’s a relationship which we look forward to growing in the future."

Insured.io provides insurers with a platform which connects and unifies consumers, producers, and employees via any channel. Capable of integration with any existing core administration system, insured.io’s Customer Engagement Platform transforms the customer journey, enhances internal capabilities, maximizes capital investments, and increases process transparency for insurance organizations across all lines of business. Insured.io accelerates digital transformation by providing a platform that not only works seamlessly with any system, but also creates a mobile-friendly user experience, and increases the self-service and engagement opportunities for all insurance process stakeholders.

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About insured.io Insured.io accelerates digital transformation for insurance organizations with a 360-degree suite of SaaS solutions built on a modern, cloud-based platform. The insured.io Customer Engagement Platform integrates seamlessly with multiple core administration systems and includes interactive voice response (IVR), policyholder and producer portals, direct-to-consumer sales, recurring payments, first notice of loss (FNOL), and analytics. For more information and to schedule a demo of insured.io, please visit us at https://insured.io, call us at (888) 470-0637, or email us at get@insured.io

insured.io Delivers the Latest in Digital Customer Engagement

insured.io, formerly TundraLogic, Inc., a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce the immediate availability of the insured.io Customer Engagement Platform.

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Media Contact:
Jennifer Overhulse
St. Nick Media Services
859.803.6597
jen@stnickmedia.com


FOR IMMEDIATE RELEASE

insured.io Delivers the Latest in Digital Customer Engagement The insured.io Customer Engagement Platform gives insurers the ability to create a superior online experience regardless of existing technology environment.

Sacramento, California – January 29, 2019 – insured.io, formerly TundraLogic, Inc., a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce the immediate availability of the insured.io Customer Engagement Platform.

"The insured.io Customer Engagement Platform provides our policyholders more options to engage and manage their insurance policies online and over the phone,” said Erin Simpson, vice president and controller at Bluefire Insurance, a division of Confie Seguros. “The insured.io team worked closely with our staff to help maximize the value we are getting out of our existing policy administration system and had a deep understanding of insurance customer engagement. insured.io's IVR, Insured Portal and Reporting modules have been instrumental in helping us reach our goals to increase policyholder retention and reduce customer service cost."

The insured.io Customer Engagement Platform is product-agnostic and works seamlessly with any core administration system via traditional integration or application programming interface (API). Such integration extends the functionality of in-house systems and gives insurers the ability to create or enhance the digital customer experience through proactive digital communication modules, including:

  • Fully-integrated Interactive Voice Response (IVR);
  • Integrated Insured Portal;
  • Recurring Payments; and
  • Robust Reporting and Analytics.
  • "We are very excited to introduce the complete insured.io Customer Engagement Platform to our insurance customers and the industry at-large," said Michael Kassing, co-founder and chief visionary officer for insured.io. "It doesn't matter what core administration system or payments solution an insurer is running or which lines of business (LOB) the company writes. By integrating easily and deploying quickly, insured.io minimizes the burden and cost to insurers and delivers the tools necessary to establish deeper engagement with customers."

    Created in 2017, insured.io set out to provide insurers access to an omni-channel experience that provides relevant information and offers easy self-service options. We've built insured.io to provide just that. insured.io is a consistent, stable and continually improving experience your customers will love!"

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    About insured.io In 2011, a group of Insurance Industry veterans founded what was known then as TundraLogic, Inc., on the principle that effective, meaningful digital engagement is an essential ingredient of any successful insurance company, managing general agency (MGA), or producer. Now, as insured.io, we have engineered our cloud-based, SaaS platform to meaningfully and easily connect with your consumers, producers and employees using any device they choose, 24/7/365. For more information and to schedule a demo of insured.io, please visit us at https://insured.io, call us at (888) 470-0637, or email us at get@insured.io

    Think Insured Engagement Doesn’t Apply to Your Market? Think Again!

    In the insurance industry, as well as most other industries, we know that technology plays a vital role. From marketing to sales to claims, underwriting and data warehousing, every department is highly dependent on the latest “InsureTech”. Other areas where technology has become vitally important are customer engagement and self-servicing. However, there are some markets in the insurance industry that convince themselves that not all IT advancements apply to them.

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    Think Insured Engagement Doesn’t Apply to Your Market? Think Again!


    Tuesday, July 17, 2018

    Sacramento, California

    In the insurance industry, as well as most other industries, we know that technology plays a vital role. From marketing to sales to claims, underwriting and data warehousing, every department is highly dependent on the latest “InsureTech”. Other areas where technology has become vitally important are customer engagement and self-servicing. However, there are some markets in the insurance industry that convince themselves that not all IT advancements apply to them. Those companies hear about insurance technology companies (like TundraLogic, Inc.) who offer cutting-edge communication and visualization tools like IVR (Interactive Voice Response) systems and consumer portals and they think, “My insured are used to talking to their agents/our CSRs”. They hear about intuitive Producer and Admin portals that integrate with, and yet function outside of, their current system(s) and they think, “Our producers/underwriters have a hard enough time with the two (or three, or four) systems we already have.” Or, “Our products are too diverse for that to apply to us”. Stop fooling yourself!

    More than anything, today’s insured and producers want convenience. No matter if the policy is simple or complex. A high touch product or one that is “set it and forget it”. You need to do business when, where and how your customers want, not how you want.

    Recently I helped a mutual carrier switch from manual processes to interactive producer/admin/insured portals and an IVR that handles both inbound and outbound transactions*. This carrier’s products were spread between three disparate systems at various levels of being obsolete. They were also processing 100% of their premium payments manually. All payments were either processed over the phone (by a CSR) or via paper billing, which also required manual entry. This company understandably had some initial skepticism as to how these new interfaces would be received. After all, every technology company they had encountered in the past had let them down in one way or another. Also, most of their policies and policyholders were not high touch. Many were on paid-in-full billing instead of monthly installments. There were also no personal automobile risks. In fact, most of their book was comprised of high value homes and light commercial exposures. To track adoption we reviewed multiple metrics. The most dramatic of which was self-service, online and IVR premium payments. Within three months of launching the new online portals and IVR, this carrier’s manual payment processing dropped by 87%! To illustrate, in June this carrier collected 8,541 total payments and only 1,111 were processed manually by an employee. At an average of 6 minutes per transaction, that is 111 hours of productivity per month that their customer service representatives, underwriters and accounting staff can focus on other critical job functions.

    Below are just a few of the benefits of providing policyholders with self-service options:

    • Productivity – Every minute your policyholders and producers self-service is time that your employees can spend on other critical job functions.
    • Savings - paying pennies per payment processed through automated channels vs a human employee.
    • Convenience - allowing policyholders and agencies to self-serve by making payments, viewing policy information, endorsing policies, and printing policy documents 24 hours a day.
    • Improved service levels - customers don’t need to sit on queue, waiting for “the next available representative”.
    • Retention (1) – Customers pending cancellation can make their payment at all hours, not just when their agent or the call center is open.
    • Retention (2) – Outbound reminders ensure that policyholders don’t miss important deadlines on cancellations, renewals, and submitting necessary underwriting information.
    • Satisfaction – Both internally and externally.

    Don’t let yourself fall behind the competition by thinking your policyholder / customer doesn’t want, or doesn’t care about, the newest technology. And, if you think your producers won’t find another carrier for that risk because your current system or UW process is too cumbersome, think again!

    *Outbound IVR: sends outbound, automated reminders about upcoming events such as cancellations, renewals and requests for underwriting information.